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Ecommerce

Never lose a sale even when you’re busy

Speed and personalization are crucial in retail; even brief delays can lead to abandoned carts or missed opportunities. FirstConnect.ai serves as your 24/7 virtual associate, swiftly handling product, order, and policy questions so you can focus on both your physical boutique and online store. Deliver instant, personalized support at scale turning browsers into buyers and buyers into loyal fans.

100M+
Monthly active users
200k+
Marketing assets provided
150
countries across the world

Common Challenges for Niche Retailers & E-Commerce

Higher Expectations

Small shops struggle to match big brands.

Off-Hour Dropoff

Late shoppers leave without quick product answers.

Inefficient Tracking

No quick updates frustrate waiting customers.

How FirstConnect.ai helps?

Think of FirstConnect.ai as an AI-powered shop assistant who never sleeps.

Retail & Ecommerce 1

Instant Inquiry Responses

Whether a customer calls your store phone, sends an email, or chats via your website, FirstConnect.ai can step in immediately. For calls, it answers with a friendly vibe. For chat or email, it provides a prompt reply. It can handle multiple inquiries at once, so online shoppers never wait in a queue.

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Answers to Product Questions

The AI agent is trained on your product catalog. It knows which items are in stock, colors/sizes available, and key details (materials, usage, care instructions). It can even suggest related products just like an attentive sales clerk would.

Retail & Ecommerce 3

Order Tracking and Support

The AI agent integrates with your order system. When a customer asks “Where’s my order #12345?”, FirstConnect.ai can check the tracking info and respond. If a customer wants to initiate a return or exchange, the AI agent can walk them through the basic steps or send them a return label via email if your system supports that.

Retail & Ecommerce 4

Capturing Leads and Callbacks

If someone calls after hours about a high-value item, the AI agent will answer with the info and can take their contact details, offering to arrange a callback or even schedule a private viewing appointment during store hours. You’ll get a notification so you can follow up personally.

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Upselling and Cross-selling

Because it knows your inventory, FirstConnect.ai can also gently upsell. This can increase your average order value, just like a savvy salesperson would do in store.

Key Benefits for Retail & E-Commerce

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Improved Customer Engagement

Timely replies make customers feel valued.

Higher Conversion Rates

Instant answers turn browsers into buyers.

24/7 Salesperson

Capture sales anytime, anywhere, automatically.

Time and Cost Savings

AI reduces workload, saves resources.

Consistent Knowledge

Accurate info, every time, effortlessly.

Better Post-Sale Experience

Quick support reduces post-purchase anxiety.

Frequently asked questions

Can FirstConnect.ai handle both my physical store’s calls and my online chat?

Definitely! FirstConnect.ai is omnichannel.

How do I teach the AI agent about my products and policies?

During onboarding, you’ll provide us with your product catalog (which can be as simple as a spreadsheet), plus any Q&A you want it to know – like your shipping times, return policy, store hours, etc. You can also let us know any upsell pairings or common customer questions. FirstConnect.ai uses this data to build its knowledge base. And don’t worry – it’s easy to update. Add a new product or change a price? Just update the info, and the AI agent will adjust its answers accordingly.

What if a customer wants to speak to a “real person” or has an issue the AI agent can’t solve?

The AI agent will do its best to handle routine questions and requests, but it knows its limits. In such cases it will forward the call or collect details for a call back.

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Ready to Delight Your Customers?

In the world of retail, exceptional service can set you apart. FirstConnect.ai gives your boutique the superpower of instant, attentive customer service across all channels. The result? Happier customers and more sales, without stretching yourself thin. Want to see it in action? Contact us today at the form on our website or call (415) 918-5276. We’ll help you set up a free demo tailored to your products. Turn customer questions into conversions – let FirstConnect.ai help your shop shine!

Request a demo