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Never Miss Patient Calls: Transform with FirstConnect.ai

A small medical or dental office juggles patient care, scheduling, and insurance with limited staff. Missed calls or slow replies risk losing patients. FirstConnect.ai fixes these pain points by serving as your 24/7 virtual assistant, ensuring prompt, warm responses and a caring, professional tone even when you’re busy.

100M+
Monthly active users
200k+
Marketing assets provided
150
countries across the world

Common Challenges for Medical & Dental Offices

High Calls - Limited Staff

Calls swamp staff; patients hate hold or voicemail.

After-Hours Help

No 24/7 coverage misses urgent after-hours calls.

Follow-Up & Reminders

Tracking follow-ups, reminders is tedious, error-prone.

How FirstConnect.ai helps?

FirstConnect.ai becomes an extension of your front desk, providing compassionate, efficient service to callers and freeing your staff to focus on in-person patient care

Medical & Dental 1

24/7 Patient Call Handling

FirstConnect.ai answers calls round the clock with a polite, calming tone, identifying your practice by name. For after-hours calls, patients get immediate attention instead of a voicemail box.

Medical & Dental 2

Appointment Scheduling & Changes

The AI agent can schedule appointments or procedures by accessing your calendar system. Whether it’s booking a new patient exam or moving an existing appointment, it follows your rules. You arrive each morning to a full, well-organized schedule without having played phone tag.

Medical & Dental 3

Insurance and FAQ Answers

FirstConnect.ai can be taught your insurance networks and common procedures. The AI agent provides accurate answers instantly. It can also inform callers of your clinic hours, address & parking info, cancellation policy, and more.

Medical & Dental 4

Patient Intake & Messages

For new patients, the AI can gather basic information (name, contact, reason for visit) and either complete a preliminary intake or send them a secure link to fill out forms. For existing patients with questions, it can collect details and forward a summary to the staff for follow-up.

Medical & Dental 5

Reminders and Follow-ups

Need to confirm tomorrow’s appointments or remind patients to schedule their next visit? FirstConnect.ai can make outbound calls or send messages to handle routine follow-ups.  This reduces no-shows and keeps your schedule full.

Key Benefits for Your Practice

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Enhanced Patient Experience

24/7 coverage ends hold times, reassuring.

More Time for Care

AI handles calls, freeing staff time.

After-Hours Support

24/7 AI: friendly after-hours assistance.

Acquire, retain more patients

Capture leads, boost patient growth, retention.

Fewer no-shows, better follow-up

Reminders, rescheduling optimize calendar.

Privacy and Compliance

Secures data, preserves confidentiality.

Frequently asked questions

Is FirstConnect.ai safe for handling patient information?

Yes – we understand privacy is crucial in healthcare. FirstConnect.ai can be configured to fully comply with privacy regulations. It protects patient data using secure systems and never shares sensitive details inappropriately. Think of it as a well-trained staff member who follows strict confidentiality rules.

Can the AI agent answer clinical questions or give medical advice?

No, FirstConnect.ai will not dispense medical advice.

Our scheduling system is unique – can it work with that?

In most cases, yes. FirstConnect.ai is flexible and can integrate with popular practice management and scheduling software, or we can configure it to use a shared calendar. During setup, we tailor the AI agent to sync with your workflow. If integration is not direct, it can still operate by following custom rules you set for appointments (and staff can quickly verify or adjust if needed). The goal is to make scheduling seamless without you having to overhaul your systems.

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Ready to Enhance Your Practice?

Give your staff and patients the support they deserve. With FirstConnect.ai, your small practice can deliver big-time service. It’s easy to implement and customize for your office’s needs. Interested in seeing how it works with a live demo? Contact us today by filling out our inquiry form or calling (415) 918-5276. Let FirstConnect.ai handle the routine so you can focus on care. Healthy communication, healthy practice!

Request a demo